To create an account, click on the "Login/Signup" button located on the top right-hand corner of the menu bar. Next, select "Create your account" at the bottom of the dropdown menu. By creating an account, you will be able to keep track of your orders and manage your company's address and contact details.
After completing your purchase, a confirmation email containing all the relevant information on how to track your order will be sent to you. To access more detailed order information, simply log in to your customer account and go to your dashboard. You can access your dashboard by clicking on "My account" and then "My orders" at the top right-hand corner of any page. Your dashboard displays information on your current and previous orders.
If you need to make changes or cancel your order, please contact us right away to ensure that your order is not shipped in its original form. Please note that once your order has been shipped, we won't be able to refund any shipping charges.
When an item is labeled as "Pre-Sale" or in the "Pre-Sale" collection, it indicates that the item is not yet available in stock and is still in the production stage. Although you can purchase the item, the estimated date of shipment will be provided. The purpose of presale is to help us determine the size of the production run required to meet customer demand, allowing us to be more efficient and offer the best possible price.
We mostly use UPS and USPS for orders, however FedEx is available. For larger orders, we use a variety of LTL freight partners. We will choose the most economical method for you, however if you require a specific method, please indicate this at checkout in the order instructions or call us!
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.
You will receive an e-mail confirmation with shipping and tracking information as soon as your order is shipped. Generally, orders ship within 48 hours from our Yonkers, NY warehouse. Shipping times will vary depending on where you are located, but a good estimate is 2-5 business days in the US. Custom items or orders shipping internationally may take anywhere from 7-16 days.
It depends on the product. All options are outlined on the product page if customization is available. If you would like to inquire about custom manufacturing, please contact us at firstname.lastname@example.org and we'd be happy to let you know our minimums and custom pricing.
We display items that are currently in stock on our website, unless specified otherwise for items such as pre-orders or personalized items. If you're looking for a size or color that isn't listed on the site, we may be able to produce it for you. However, this could require a custom production run where minimum order quantities (MOQ) would apply. Please contact our team at email@example.com to inquire about your request.
To make the ordering process as easy and secure as possible, we accept all major credit cards via Shopify Payments.
For customers with Net Terms, we accept check, wire transfer, or ACH payment. Checks may be sent to our office at: LaRibbons and Crafts, 179 Saw Mill River Rd, Yonkers, NY 10701.
For bank details, inquire with our Billing team at firstname.lastname@example.org
We have a 30-day return window starting when you receive your item in which you must request a return to be eligible for a refund or credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at email@example.com. Please note that returns will need to be sent to the following address:
LaRibbons and Crafts
179 Saw Mill River Rd
Yonkers, NY 10701
If your return is authorized, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us
Exceptions / non-returnable items:
Certain types of items cannot be returned such as custom products, special orders, or personalized items. We cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return question at firstname.lastname@example.org.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Prop 65 is the California law that states that products must be labeled if their components contain chemicals known to cause cancer, birth defects, or other reproductive harm. Before they arrive on shelves or in your delivery box, your products are inspected for safety. Our products are purchased and manufactured in partnership with reliable vendors in our factories and tested for safety, making sure the factories are qualified to meet safety standard guidelines prior to the production phase. Our products are rigorously tested by our Import and Quality Control departments for a number of chemicals, including lead, cadmium, and other phthalates. Our products are ASTM-certified to be non-toxic. If you have any questions or concerns about the testing of our products, please feel free to reach out to us at email@example.com.
Generally, we do not allow order cancellation. However, if your order has not been shipped, we will charge a 35% restocking fee to cancel the order.